Common questions about FancySilver.com, wholesale silver jewelry and membership.

Common Questions

New Customer Registration Minimum Order Volume Discount Sales Tax Secure Ordering Payment Options Shipping Cost US Domestic Puerto Rico & US Virgin Islands International Order Processing & Transit Time US Domestic Puerto Rico & US Virgin Islands International Order Status Return Policy Privacy Policy

If your question isn't answered here, see our complete Help area at left. Product Information    Is your product sterling silver?    What is rhodium finish?    What is high polish finish?    What kind of product packaging?    Do you offer printed catalog? Website and Account Information    Can I change my user ID?    Can I change my password?    I forgot my password.    How do you handle my personal information? Selling    What is the suggested retail price for your product? Ordering    Do I need a Tax/Reseller Number?    What is the minimum order?    Do you offer volume discount?    Some items are "Sold Out", do you have back-order?    Can I check the order status? Shipping    Can you ship to a different address than my billing address?    How long does it take for my orders to be shipped?    What is the delivery time? Payment    Do you accept American Express?    Do you accept PayPal? Return Policy    What is your return policy?

NEW CUSTOMER REGISTRATION

Welcome to FancySilver.com, please register to have full access to our website including exclusive styles, full size photos with pricing and product information. [back to top]

MINIMUM ORDER

Our minimum order is $100. [back to top]

VOLUME DISCOUNT

Volume discount is available for individual order over $300. Please enter the following coupon code at checkout and your discount will be reflected in your final invoice. Wholesale Price Level 1 ($100-$299) Wholesale Price Level 2 ($300 - $499)        3% Discount     Coupon Code: C300 Wholesale Price Level 3 ($500 - $1999)      5% Discount     Coupon Code: C500 Wholesale Price Level 4 ($2000 - $4999)  10% Discount     Coupon Code: CV2000 Wholesale Price Level 5 ($5000 - up)        15% Discount     Coupon Code: CV5000 Please note that we will adjust the discount code accordingly if an incorrect code is used or in case of returns, items substitution and back-order in that particular order that brings the final invoice total below the appropriate discount level. [back to top]

SALES TAX

NO SALES TAX IS ADDED Important Information: New Florida Customers: Please fax us your Florida Reseller Certificate after your first order. We will ship your order as soon as we have received your information. [back to top]

SECURE ORDERING

FancySilver.com is hosted by Fortune3 E-Commerce Solutions and uses advance Secure Socket Layer (SSL) to encrypt payment information and user data against unauthorized access. When using popular internet browser such as Windows Internet Exploer to submit your information on our website, you will see a yellow "lock" symbol on the bottom right of your browser which shows that information you have sent has been encrypted and secured by SSL encryption. [back to top]

PAYMENT OPTIONS

_____________________________________________________________________________ VISA, MASTERCARD, AMERICAN EXPRESS & DISCOVER CARD For your security, billing name, address & CVV code must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. Your order will be shipped to your billing address. Important Information: New international customers, please fax us the Credit Card Authorization Form together with the required documents. Your order will be shipped as soon as we have verified the information. Alternatively, five (5) days security hold will be applied to your order without the credit card authorizaton form. This is only required for first time international customers using credit cards. _____________________________________________________________________________ PayPal: Available for Verified Paypal account and your order will be shipped to your Paypal Verified Address _____________________________________________________________________________ OTHER: Including personal pick-up at our showroom, COD, Telex/Bank Transfer or other alternative payment method. Please email/fax us the style no, size, quantity and shipping method. We will contact you within 2 business days. _____________________________________________________________________________ [back to top]

SHIPPING COST- US DOMESTIC

FREE Standard Shipping via UPS Ground for orders over $500            Order Amount         UPS Ground              UPS 3-Day           UPS 2nd Day $100-$229                    $9.95                   $14.48                      $18.11 $230-$499                    $9.95                   $18.65                      $22.62 $500-$699                    FREE                   $18.65                      $22.62 $700-$1199                  FREE                   $23.21                      $27.87 $1200-$1599                FREE                   $27.12                      $32.79 $1600-$2099                FREE                   $31.46                      $38.38 $2100-$2499                FREE                   $35.47                      $43.42 $2500-$2999                FREE                   $40.15                      $49.00 $3000-$3499                FREE                   $44.83                      $54.71 $3500-$3899                FREE                   $48.85                      $59.97 $3900+                         FREE                   $53.53                      $65.67 All packages are insured against lost and damages during transit. [back to top]

ORDER PROCESSING & TRANSIT TIME - Domestic US

UPS 2nd DAY* Same Day Shipping (Monday-Friday) Transit Time: 2 business days UPS 3 Day Select* Same Day Shipping (Monday-Friday) Transit Time: 3 business days *Please place your order before 11am Eastern Time. Orders placed after 11am will be shipped on next business day. Ground Shipping Shipping within 2 business days (Monday-Friday) Transit Time: Please see the chart below

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SHIPPING COST - Puerto Rico and US Virgin Islands

Order Amount            UPS Ground          UPS 2nd Day      USPS Priority Mail (PO Box Only) $100-$129                    $18.95                    $24.36                      $7.05 $130-$229                    $18.95                    $24.36                      $12.95 $230-$499                    $23.13                    $29.32                      $12.95 $500-$699                    $23.13                    $29.32                      $20.00 $700-$999                    $27.49                    $34.56                      $20.00 $1000-$1199                $27.49                    $34.56                      $26.50 $1200-$1599                $31.38                    $39.15                      $26.50 $1600-$2099                $36.15                    $44.28                      $31.90 $2100-$2499                $40.57                    $48.75                      $36.60 $2500-$2999                $45.12                    $53.89                      $42.35 $3000-$3499                $49.81                    $58.91                      $47.20 $3500-$3899                $54.13                    $63.72                      $52.95 $3900+                         $58.82                    $69.08                      $57.95 All packages are insured against lost and damages during transit. [back to top]

ORDER PROCESSING & TRANSIT TIME - Puerto Rico & US Virgin Islands

UPS 2nd DAY Same Day Shipping (Monday-Friday) Transit Time: 2 business days *Please place your order before 11am Eastern Time. Orders placed after 11am will be shipped on next business day. Ground Shipping Shipping within 2 business days (Monday-Friday) Transit Time: 3 business days USPS Priority Mail (PO Box Only) Shipping within 3 business days (Monday-Friday) Transit Time: 3-7 business days [back to top]

SHIPPING COST - International

Important information: Please note that our international customers are responsible for all import duties/tariffs, customs/brokerage and other fees associated with the order. All international orders are based on International Standard FOB (Freight On Board) terms with prepaid shipping conditions. _____________________________________________________________________________ Standard International Shipping via US Postal Service Express Mail (EMS) With Insurance Transit Time: (3-7 business days after shipped day for most destinations) Shipping Charge: Varies by country, please visit our International Center. Please select USPS EXPRESS MAIL upon checkout. _____________________________________________________________________________ Premium International Shipping via Fedex/UPS Express with Insurance Transit Time: (1-3 business days after shipped day for most destinations) Shipping Charge: Based on the published rate from Fedex/UPS which starts at $49.95. Please select To Be Arranged (International) upon checkout and we'll add the shipping cost to your final invoice. ____________________________________________________________________________ Important Information: New international customers, please fax us the Credit Card Authorization Form together with the required documents. Your order will be shipped as soon as we have verified the information. Alternatively, five (5) days security hold will be applied to your order without the credit card authorizaton form. This is only required for first time international customers using credit cards. [back to top]

RETURN POLICY

10-Day Money-Back Guarantee We call it 100% SATISFACTION GUARANTEED, "NO HASSLE" NO RESTOCKING FEE, NO HANDLING FEE RETURN POLICY. If you are not completely satisfied with your merchandise for whatever reason, just return it within 10 DAYS from date of purchase. Must e-mail for instructions and receive a return confirmation number first. We'll give you full refund, less shipping and handling and NO RESTOCKING FEE. There is no return on earrings, special order items or on any items that have been resized. The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. In addition, returned items must be accompanied by their original documentation. All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price will be credited to the same form of payment used for the original purchase. _____________________________________________________________________________ Damaged or Defective Items If you receive a damaged or defective item, contact a Customer Service Specialist within 7 days of delivery at info@fancysilver.com. Please supply the Specialist with your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. We will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact a Customer Service Specialist immediately at info@fancysilver.com. Please include your order number in the e-mail. It takes us 5-7 full business days to process your refund once the item is back in our possession. Business days are Monday-Saturday, excluding federal holidays within the US. We will notify you of the status of your return by e-mail. _____________________________________________________________________________ Return Instructions Here is the simple process for returning an item to us: Contact our Customer Service Department by e-mailing us at info@fancysilver.com to receive a Return Merchandise Authorization (RMA) code. The RMA code must be written on the original invoice. Repack the product in its original packaging materials, including warranties. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking, such as United States Postal Service registered mail, United Parcel Service (UPS), or Federal Express to : 1 OF A KIND JEWELRY OF FLORIDA INC. 1 N.E. 1st Street, #18 Miami, FL 33132 _____________________________________________________________________________ [back to top]

PRIVACY POLICY

We respect our customer’s privacy. We do not sell, rent or disclose any personal information that you have entered to anyone. All personal information you have entered (such as name, address, email, phone no., billing information etc.) will be handled securely at all times. We solely use this information to process your order and to communicate with you. You may receive email or newsletter from us periodically to inform you of updates on our website, special promotion, industry news and trends. You may choose to unsubscribe yourself from our mailing list at any time by email, fax and phone. For more details, please visit our Privacy Policy page. [back to top]

PRODUCT INFORMATION Is your product sterling silver? All of our products are made of solid 925 sterling silver, the purist form of silver in jewelry making. [back to top] What is rhodium finish? Rhodium is a precious metal within the same family as platinum. It has the color and shine of platinum but stronger and at approximately 4 times the price in the international market. With rhodium finish, each sterling silver piece is plated with rhodium to give it the luxury look of platinum jewelry at a fraction of its cost. Rhodium plating is also very effective against scratches, oxidation or tarnishing in silver jewelry. [back to top] What is high polish finish? With high polish finish, each sterling silver piece is polished by a high-speed rotor brush to give it the shine of classic silver jewelry. [back to top] What kind of product packaging? Our products are packaged in acid-free polyethylene bag to offer extra protection against scratches and the environment.  [back to top] Do you offer printed catalog? FancySilver.com is updated constantly with new styles and product availability. Most of our designs only have 1-2 stock cycles, which allow us to provide you with "Always Something New". Periodically, we send out new styles update in electronic form, which has been proven to be the most efficient way to introduce new styles to our clients. [back to top]                                                                                              WEBSITE AND ACCOUNT INFORMATION Can I change my user ID? Your user ID is your email address. If you have changed your email, please login and click on "My Account" (on the top right of the page) and update your email address. [back to top] Can I change my password? For your security, your password cannot be changed online. Please contact us if you want to change your password. [back to top] I forgot my password. In the login page, please enter your registered email address and click "Forgot your password". An email with your password will be sent to your email address. [back to top]                                                          SELLING OUR PRODUCTS What is the suggested retail price for your product? Our collections are of very high quality; they have the look and craftsmanship of luxury gold and platinum jewelry sold in jewelry store and on television. Some of our high-end jewelry store clients sell most of our products at 5-10 keystone (5-10X) mark-up. However, in order to compete with high-end retailers and television networks, many of our internet clients choose a high volume strategy using non-traditional methods of sales including internet, catalogs, resale to boutiques, jewelry parties, office sales, crafts shows and mall kiosks. Their mark-up is at 2-5 keystone (2-5X). If you are new in selling our line of product, its best to experiment with different price range and mark-up. A $6 fancy CZ ring (before volume discount) can be sold at $24(4X) and a $16 necklace can be sold at $40(2.5X). Offer high mark-up but heavy discount is also a great way to market our product since they do have a high market value. Above is solely our suggestions based on our client's experience. Mark-up level also depends on your business strategy, customer base, location, traffic and overhead. [back to top]                                                                        ORDERING Do I need a Tax/Reseller Number? You DON'T NEED a tax/reseller number excepts if you are based in Florida. [back to top] Some items are "Sold Out", do you have back-order? Most of our designs only have 1-2 stock cycles, which allow us to provide you with "Always Something New". "Sold Out" items are either in the process of re-stocking or being discontinued. Please send us an email with the item no. and the quantity you're interested. We will reply with the availability shortly. [back to top] Can I check the order status? Please click here and login to visit your order status page or use the "Status" button on our webpage. [back to top]                                                                        SHIPPING Can you ship to a different address than my billing address? For first time orders, we only ship to the billing address on your account, once we have verified the information, we can ship to an alternate address. This is for your protection against identity theft and fraud.   [back to top] How long does it take for my orders to be shipped? Order processing time depends on your location and method of shipping. For Domestic orders, please click here. For International orders, please click here. For Puerto Rico and US Virgin Islands orders, please click here. [back to top] What is the delivery time? Package transit time depends on your location and method of shipping. For Domestic orders, please click here. For International orders, please click here. For Puerto Rico and US Virgin Islands orders, please click here. [back to top]                                                                       PAYMENT Do you accept American Express? American Express is gladly accepted. [back to top] Do you accept PayPal? PayPal payment is available for Verified Paypal account and your order will be shipped to your Paypal Verified Address. [back to top]                                                                    RETURN POLICY What is your return policy? We offer "NO HASSLE" return policy with no restocking fee. For details, please click here. [back to top]