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Customer Service
+1 (305) 358-7031
info@fancysilver.com
Monday-Friday
9am-5pm Eastern Time
Saturday
10am-4pm Eastern Time |
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U.S. / Puerto Rico Orders
UPS 2ND DAY
Same Day Shipping
(Monday-Friday)
Please place your order before 11am Eastern Time. Orders placed after 11am will be shipped on next business day.
UPS GROUND
PRIORITY MAIL (PO Box Only)
Shipping within 2 business days
(Monday-Friday) |
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International Orders
USPS GLOBAL EXPRESS EMS
Shipping within 2 business days
(Monday-Friday)
UPS WORLDWIDE EXPRESS
Same Day Shipping
(Monday-Friday)
Please place your order before 11am Eastern Time. Orders placed after 11am will be shipped on next business day. |
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Product Information
Is your product sterling
silver?
What is rhodium finish?
What is high polish finish?
What kind of product
packaging?
Do you offer printed
catalog?
Website and Account
Information
Can I change my user ID?
Can I change my password?
I forgot my password.
How do you handle my personal
information?
Selling
What is the suggested retail
price for your product?
Ordering
Do I need a Tax/Reseller
Number?
What is the minimum order?
Do you offer volume discount?
Some items are "Sold Out", do
you have back-order?
Can I check the
order status?
Shipping
What are your shipping
options?
What are your shipping
charges?
Can you ship to a different
address than my billing address?
How long does it
take for my orders to be shipped?
What is the
delivery time?
Payment
What are the payment
options?
Do you accept American
Express?
Do you accept PayPal?
Return Policy
What is your return
policy?
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PRODUCT
INFORMATION
Is your product sterling
silver?
All of our products are made of solid 925
sterling silver, the purist form of silver in jewelry making.
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What is rhodium finish?
Rhodium is a precious metal within the same
family as platinum. It has the color and shine of platinum but stronger
and at approximately 4 times the price in the international market.
With rhodium finish, each sterling silver piece is plated with rhodium
to give it the luxury look of platinum jewelry at a fraction of its cost.
Rhodium plating is also very effective against scratches, oxidation or
tarnishing in silver jewelry.
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What is high polish finish?
With high polish finish, each sterling silver
piece is polished by a high-speed rotor brush to give it the shine of
classic silver jewelry.
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What kind of product
packaging?
Our products are packaged in acid-free
polyethylene bag to offer extra protection against scratches and the
environment.
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Do you offer printed catalog?
FancySilver.com is updated constantly with new
styles and product availability. Most of our designs only have 1-2 stock
cycles, which allow us to provide you with "Always Something New".
Periodically, we send out new styles update in electronic form, which
has been proven to be the most efficient way to introduce new styles to
our clients.
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WEBSITE AND ACCOUNT INFORMATION
Can I change my user ID?
Your user ID is your email address. If you
have changed your email, please login and click on
"My Account" (on the top right of the page) and update your email
address.
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Can I change my password?
For your security, your password cannot be
changed online. Please contact
us if you want to change your password.
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I forgot my password.
In the login page, please enter
your registered email address and click "Forgot your password". An email
with your password will be sent to your email address.
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How do you handle my personal
information?
We respect our customer's privacy. We do not
sell, rent or disclose any personal information that you have entered to
anyone. For more details, please visit our Privacy
Policy page.
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SELLING OUR PRODUCTS
What is the suggested
retail price for your product?
Our collections are of
very high quality; they have the look and craftsmanship of luxury gold and
platinum jewelry sold in jewelry store and on television. Some of our
high-end jewelry store clients sell most of our products at 5-10 keystone
(5-10X) mark-up.
However, in order to compete with high-end retailers
and television networks, many of our internet clients choose a high volume
strategy using non-traditional methods of sales including internet,
catalogs, resale to boutiques, jewelry parties, office sales, crafts shows
and mall kiosks. Their mark-up is at 2-5 keystone (2-5X).
If you are
new in selling our line of product, its best to experiment with different
price range and
mark-up. A $6 fancy CZ ring (before volume discount)
can be sold at $24(4X) and a $16 necklace can be sold at $40(2.5X). Offer
high mark-up but heavy discount is also a great way to market our product
since they do have a high market value.
Above is solely our
suggestions based on our client's experience. Mark-up level also depends
on your business strategy, customer base, location, traffic and overhead.
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ORDERING
Do I need a
Tax/Reseller Number?
You DON'T
NEED a tax/reseller number excepts if you are based in
Florida.
If you are based in Florida without a tax/reseller number
please Click
here for tax number
alternative.
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What is the minimum order?
Minimum Order is $100
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Do you offer volume discount?
Volume discount is available for individual
order over $300. Please enter the following coupon code at checkout and
your discount will be reflected in your final invoice. Click
here for details.
Discount Level 1 ($300 -
$499) 3%
Discount Coupon Code: C300
Discount Level 2
($500 - $999) 5%
Discount Coupon Code: C500
Discount Level 3
($1000 - $1999) 10% Discount Coupon Code:
CV1000
Discount Level 4 ($2000 - $2999) 12%
Discount Coupon Code: CV2000
Discount Level 5
($3000 - $4999) 14% Discount Coupon Code:
CV3000
Discount Level 6 ($5000 -
up)
Contact Us for Special Pricing
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Some items are "Sold Out",
do you have back-order?
Most of our designs only
have 1-2 stock cycles, which allow us to provide you with
"Always
Something New". "Sold Out" items are either in the process of re-stocking
or being discontinued. Please send us an
email with the item no. and the
quantity you're
interested. We will reply with the availability shortly.
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Can I check the order status?
Please click
here and login to visit your order status page or use
the "Status" button on our webpage.
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SHIPPING
What are your
shipping options?
For US and Puerto Rico orders, we ship via UPS Ground,
2nd Day, Next Day and US Postal Service Priority Mail (PO Box Only)
For International
orders, we ship via US Postal Service Global Express (EMS) and UPS Worldwide Express.
All orders are shipped with insurance.
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What are your shipping
charges?
We offer free standard shipping for domestic
order over $500
For other domestic services, please click
here.
For Puerto Rico and US Virgin Islands,
please click
here.
For International services, please
click
here.
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Can you ship to a different
address than my billing address?
For first time orders, we
only ship to the billing address on your account, once we have verified
the information, we can ship to an alternate address. This is for your
protection against identity theft and fraud.
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How long does it take for my
orders to be shipped?
Orders are shipped within
2 business days. If you are in a hurry, please let us know and in most
case, we can accommodate same day shipping if order is placed by 11:00am
US Eastern Time, Monday thru Friday.
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What is the delivery time?
Shipping time depends on your location and
method of shipping.
For Domestic orders, please click
here.
For Puerto Rico and US Virgin Islands
orders, please click
here.
For International orders, please
click
here.
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PAYMENT
What are the
payment options?
We accept Visa, Mastercard, American Express, Discover, PayPal and
alernative payment options including COD, Telex Transfer and Pick-up. For
details, please click
here.
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Do you accept American
Express?
American Express is kindly accepted.
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Do you accept PayPal?
PayPal payment is available for Verified
Paypal account and your order will be shipped to your Paypal Verified
Address.
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RETURN POLICY
What is your return
policy?
We offer "NO HASSLE" return policy with no
restocking fee. For details, please click
here.
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